Modernizing the Change Order Process
Tracking Change Orders in real-time adds value for Accurate Firestop’s GC customers by eliminating surprises. Rather than batch their Change Orders, GCs are able to see the cost impacts of extra work performed instantly.
Accurate Firestop Eliminates Change Order Headaches
This leading Specialty Contractor has seen huge benefits, both internally and with customers, since using Clearstory's digital T&M Tags and real-time COR Log.
We sat down with Accurate Firestop to hear how implementing Clearstory decreased the company’s Change Order processing time. Here are the highlights:
About Accurate Firestop
Accurate Firestop has been a leading firestop and insulation subcontractor in Northern California for 25 years. While working with top General Contractors, they’ve helped deliver landmark projects such as the Salesforce Tower and Golden 1 Center.
Change Order Challenges
Prior to using Clearstory, Accurate Firestop estimates that they were losing up to 30% of T&M revenue due to an inefficient paper and Excel process. In one example, Jacob recounted how several paper Tags flew out of a Foreman’s truck! This error cost them thousands of dollars because they had no way to go back and document the work they performed.
Another challenge they faced was submitting CORs to their GCs in a timely manner. Paper/carbon copy T&M Tags would accumulate for weeks or months before submitting Change Orders, which resulted in slower approvals and a potential negative impact for customers.
“Our GCs love the real-time COR Logs and have requested that we use Clearstory on other projects.”
General Manager, Accurate Firestop
Project Spotlight: Faster Payment
Drastic Reduction in Write-Offs from T&M Work
Faster Processing Results in Faster Approvals and Reduced Days Aging
Clearstory's Change Order Communication tool standardizes the documentation process, which leads to faster approvals. They estimate that processing time is reduced by 80% by eliminating the delay in transporting paper Tickets to the office; it’s now done right in the app. Field users are happy with automated workflows, and it has improved documentation, resulting in an easier approval process for customers. “Clearstory is way more efficient. The Tags we fill out in the field and send directly to the customer in Clearstory get approved almost immediately,” Jacob noted., “I wake up every morning to signed Tags from the day before ready to be instantly processed in CORs.”
Added Value for GC Customers
Tracking Change Orders in real-time adds value for Accurate Firestop’s GC customers by eliminating surprises. Rather than batch their Change Orders, GCs are able to see the cost impacts of extra work performed instantly. “Our GC customers can easily see where the project stands,” stated Jacob.