Why do Subcontractors use Clearstory

Clearstory offers an all-in-one Change Order solution that accelerates your process by automating manual tasks, streamlining organization and improving customer communication.

Do you offer a free pilot period?

Yes! Schedule a demo with our sales team and we can set you up with a free, full-access pilot to try out all of the Clearstory software features on any current project.

Doesn’t my job costing or accounting software do this?

Clearstory is not a replacement for your internal job costing or accounting software. Through our API or existing integrations we connect with your internal system and help you supercharge workflows and communication that happen outside those systems.

What if my General Contractor isn’t using Clearstory

Clearstory is designed to be used by Specialty Contractors independently of their GCs. Invite your GC to a project so they can add review comments, and sign T&M Tags, but they are not required to create an account.

Backcharge Management for General Contractors

Backcharges are Painful. The Process Doesn’t Have to Be.

Backcharges come with the job, but managing them through emails, side conversations, and paper notes creates confusion. Trades get blindsided, PMs forget to log details, and when questions come up, there’s no clear record to back it up.

No consistent format or tracking

No visibility into what's disputed

No clear audit trail for costs

Create and Submit Backcharges With Full Context

Subcontractors who incur cost can submit their COR or T&M Tags through Clearstory with clear documentation, making it easy for your team to generate a defensible backcharge.

Upload scope, photos, T&M Tags, and cost breakdowns
Create and assign backcharges in minutes
Everything is bundled and visible from the start

Instantly Notify the Trade Partner Being Backcharged

As soon as the backcharge is logged, the receiving Subcontractor is notified with all of the details they need to respond.

Immediately alerts the trade partner being charged
All backup and context included
Review, comment, and acknowledge in one location

Prevent Disputes With Real-Time Transparency

Disputes usually start when costs pile up without visibility. Clearstory closes the gap so everyone sees the cost when it happens, not weeks later.

See what was submitted, when, and by whom
Track every comment, update, and acknowledgment
Maintain a clean audit trail from day one

Keep It All Organized and Easy to Share

From internal tracking to owner-facing documentation, Clearstory gives you a single log for all backcharges across every project.

Search and filter by project, trade, or status
Export full backcharge history with all supporting files
Share updates instantly for billing, reviews, or closeout

FAQs

Will this make backcharges easier for my Subcontractors too?

Yes. Subcontractors can view and respond to backcharges instantly in a shared log. No confusion, no delayed handoffs, and no finger-pointing, just clear communication backed by documentation.

What if my teams already have their own process?

Then you already know the pain. Clearstory replaces paper and emails and spreadsheets with one real-time workflow to document, track, and close every backcharge without confusion.

Isn’t a backcharge just another COR? Why a separate tool?

Backcharges move faster, involve more people, and often start with little documentation. Clearstory provides structure to issue, track, and resolve them with the same control you have over CORs.

How does Clearstory help prevent disputes?

When every backcharge includes photos, notes, and a verified audit trail, there’s no confusion. Stakeholders see exactly what happened and when, turning potential conflicts into quick resolutions.