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How Suffolk Is Rethinking Change Management at Scale

Location (1) 1

Boston, MA

type

General Contractor

ENR #23

One of the country’s most innovative and successful builders is transforming how project teams manage change, bringing greater transparency, consistency, and connection to projects nationwide with Clearstory.

400 SUMMER-5 (1)
For Suffolk, Clearstory has allowed us to manage our risk and our exposure across our portfolio in an entirely new way.
kelsey

Kelsey Gauger

Vice President Operational Excellence, Suffolk

Innovation That Reaches Every Project Stakeholder

 

Suffolk has spent years pushing construction forward through technology, data, and new ways of working. Today, that ambition extends across the full project lifecycle, with a focus on giving teams the tools and information to make better decisions and drive superior project outcomes.

 

Change Order management is a critical part of that vision. On large, complex projects, the challenge is not simply processing changes. It is giving teams an earlier, more complete view of what is changing, what it could cost, and where action is needed before risk compounds.

 

Suffolk began evaluating Clearstory in close collaboration with its technology team across active projects. As adoption expanded, teams gained earlier visibility into pending changes, captured extra work in real time, created greater transparency with trade partners, and reduced the manual effort required to keep everyone aligned.

 

The result was a more proactive way to manage Change Order risk, with stronger cost forecasting and better visibility into exposure while projects were still moving. That experience also changed Clearstory’s role within Suffolk: what began as a recommended technology became a required solution within Suffolk’s Tech Tool Box.

 

Clearstory’s focus on Change Orders now gives Suffolk project teams, trade partners, executives, and owners a more consistent, connected way to turn project changes into transparent, actionable information.

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“Clearstory resonated with our project teams because it helped them capture extra work in real time, create transparency with trade partners, and improve cost forecasting while reducing financial risk.”
AWoodward_round

Andrew Woodward

Senior Director of Construction Technology and Operational Excellence, Suffolk

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One Powerful Process. Across Every Project.

 

From Boston to San Francisco to Texas, Suffolk teams can approach Change Order management with the same visibility, the same structure, and the same shared source of information.

 

With Clearstory now a standard across Suffolk’s national portfolio, that approach can scale across regions and project types while giving teams a common way to capture, communicate, and act on change. Clearstory also integrates directly with Procore, allowing change activity to connect with the core project systems Suffolk teams already use.

 

For Suffolk, that consistency means more than standardizing a workflow. It means earlier visibility into cost exposure, fewer surprises late in the project, and a clearer picture of Change Order risk across the portfolio.

 

Change is inevitable. The opportunity is to manage it earlier, with greater transparency and confidence across every project.

$785M

in trade revenue protected

67,842

hours of project team    time savings

$1.2B

in Change Order Requests processed

Download Customer Story PDF

Real-Time Visibility Across All Projects

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  • Suspendisse quis arcu sem.
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