Goal: Streamline the Change Order Process
Performance Contracting, Inc (PCI) is the largest drywall and specialty contractor in the United States with over 40 offices and 8,000 employees. Given their size, PCI identified the Change Order process as an area of improvement. They evaluated enterprise digital solutions that could provide significant value to capture and accurately track costs, and communicate timely with clients.
Their decision to streamline the entire Change Order request process led them to Clearstory and our Change Order communication platform. PCI’s pilot project had impressive results, and they liked that it was simple to roll out to different offices and easy to use for their team members and clients.
PCI and Clearstory signed a multi-year contract and the tool is being introduced across the entire company. Kevin Ullrich, Project Manager from the San Francisco Bay Area Interior division, walked us through how his team became more productive, increased profitability, and reduced revenue at risk with Clearstory.
"Clearstory is a great tool. It saves money, frees up time in your day, and makes the change order process much smoother.”
Project Manager at PCI Bay Area Interior
Challenges Before Clearstory
Before Clearstory, Kevin estimates that 15% of their tags were rejected due to being late, impossible to read or lacking proper documentation. He estimates another 5% of Tags were lost and therefore never submitted.