Customer Stories | Marinship

CUSTOMER STORIES SPECIALTY CONTRACTORS MARINSHIP

How Marinship Saves $190,000 Annually by Using Clearstory

San Francisco Bay Area

LBE Utility Subcontractor & General Subcontractor

Marinship has 28 years of building and heavy civil construction and has completed over 500 projects in the Bay Area for both public and private clients including the City of San Francisco, SFO, Lennar, Catellus, CalTrans, CalTrain, City of Oakland, HUD, and Golden Gate Bridge Authority.

The Results

COR Processing Time Improvement: 80.7% reduction in processing time
Annual Cost Savings: $190,313
Decrease in Days Aging: 22 days

Eliminated Lost Revenue	Before Clearstory	After Clearstory
# of Projects/Year	35	35
Avg. T&M Tags/Project	25	25
Average Revenue/T&M Tag	$2,500	$2,500
% of Rejected or Lost T&M Tags	4.5%	0%
Lost Revenue	$98,438	$0
Lost Revenue Savings	$98,438

Administrative Time & Cost	Before Clearstory (minutes)	After Clearstory (minutes)
Complete Tag and Transport to Office	50	5
Compile Documentation & Create Change Order Request	35	Automated
Update Logs, Review GC Comments, & Revise COR	45	20
Blended Hourly Rate (Foreman, PM, Admin)	$60	$60
Annual Total Administrative Cost	$113,750	$21,875
Annual Cost Savings	$91,875

Challenges With T&M Tags Prior to Using Clearstory

Prior to using Clearstory, Marinship used paper/carbon copy T&M Tags. Foremen completed the tags in the field, then transported them to the office where they were scanned and logged. Once the scope of work was complete, the extra work was priced in an excel spreadsheet and submitted to the client with supporting documentation. Challenges with this process included:

Lost/unsigned tags
Delays getting the tags to the office
Delays obtaining signatures
Time spent pricing extra work
Scattered/incomplete information and documentation

T&M-Tag-Process

Challenges With Change Orders Prior to Using Clearstory

Prior to using Clearstory, Change Orders weren't priced and submitted until weeks or months later, creating a lack of transparency about project financials. The process was very manual, involving Excel spreadsheets and compiled project documentation from various sources. When revisions were required, the entire package would need to be recreated. This resulted in the following challenges:

Delays in getting Change Orders approved
Change Order Requests getting lost in email
Manual updates of Change Order Logs

Results after using Clearstory

Using Clearstory to digitally process T&M Tags and Change Orders has saved Marinship both time and money. They've also improved client relationships by providing real-time cost impacts to their clients.

Before Clearstory, processing a Change Order Request could take over five hours of administrative time, not included the time spent transporting T&M Tags from the field to the office and processing delays while tags sat in trucks and inboxes. Now, Marinship takes less than 30 minutes on average to compile and submit complete Change Order Requests.

“We will never go back to paper T&M Tags after using Clearstory.”

– Nima Haghbin, Project Manager, Marinship Development Interest

Clearstory saves Marinship hours of time and thousands of dollars in administrative costs when processing Change Orders. Clearstory enables the project administration team to spend less time tracking T&M Tags and creating Change Order Requests, which allows them to spend more time on running their projects smoothly.